© 2017 by Top Management Resources Group FZE

Business Excellence Manager / Director

February 5, 2019

Salary + benefits circa 30,000 SAR per month (Inc basic, housing and transport) plus family flights and medical 


3PL / Supply Chain Solutions Company

Based in Jeddah – Saudi Arabia


Our Client

Leading logistics company requires a Business Excellence Manager. The role reports directly to the company CEO and has overall responsibility for Business Excellence across the Kingdom.




  • Work closely with management Team to define Business Excellence activities for the different Business Units and recommend opportunities for improvement and operational efficiency.

  • Actively participate in cross-functional teams to develop and refine the Vision, Mission and strategy of the company to ensure that the process is align with business excellence schemes. 

  • Take an active role in the development of policies and procedures to ensure that effective checkpoints and balances are included to generate quality output of services and products.

  • Research and identifying continual improvement concepts, focusing on standards compliance; quality assurance management.

  • Implement the agreed Quality Measures and reporting methods to track the compliance plan with the Excellence Model.

  • Initiate and organize best practice activities aimed at enhancing business practices through a team approach.

  • Manage the participation in the Excellence Awards Programs including: - Coordinate the preparation of the submission document for all related categories across the business - Conduct Business Excellence awareness sessions for different business units. - Assess evidence, data and information that are relevant to the submission document, and work closely with the Corporate Performance Team to prepare the trend analysis.

  • Participate in the writing of the submission documents in coordination with the business units.

  • Provide the staff with Business Excellence related consulting whenever they prepare their individual submission documents.

  • Manage the implementation of the action plan to cover the Business Excellence assessment related gaps 

  • Assist in managing the quality planning for the company and its operating entities/subsidiaries, based on the overall Excellence guidelines, mission and vision of the organization.

  • Communicate the gaps with the required action plans to all business units.

  • Assist business units to develop action plans.

  • Conduct meetings with business units to follow up on the implementation of actions plans.

  • On a monthly basis, contribute to the development of a comprehensive report on the key activities for Business Excellence such as : Self-Assessment Results based on the Business Excellence Model and Compliance with IMS (Integrated Management Systems), Change Management and Knowledge Management.

  • Assist in the implementation of a framework for bench-marking and generation of data for best practice.

  • Based on set intervals, collect data and report on the achievement of quality plans and suggest appropriate corrective and preventive action where necessary.

  • Research and report the latest and updated "Excellence" knowledge base.


  • Saudi National required

  • 3 years of Project Management Experience within Logistics

  • Experience of delivering business excellence services at a corporate level.

  • Experience of reviewing strategies, policies and procedures and aligning them to corporate priorities.

  • Education: Bachelor’s Degree in Industrial Engineering, English language proficiency is necessary 

  • Experience dealing with retail business is desirable (Consumer Goods, Furniture, Consumer Electronics etc)

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